Frequently Asked Questions (FAQs)
FAQ: What are your hours?
A: We are open Mon-Fri from 10:00AM through 4:00 PM. We close for all major holidays and have discretionary days we are closed throughout the year. We are closed Dec 25th through Jan 3rd or 4th each year. We take this time to spend the holidays with our family and to plan ahead for the upcoming year.
FAQ: How is pricing determined?
A: Pricing is determined by several factors, including fabric type, stitch count, thread color, design, and digitizing charges. Because all of our work is custom, each project is quoted separately. Printing is priced based on garment, quantity, and impressions.
FAQ: Can I receive a quote over the phone?
A: We do not quote pricing over the phone. Please come by the shop or email Chris.NippersEmbroidery@gmail.com for embroidery quotes or DanaNip@yahoo.com for print quotes or questions. You are also welcome to call, and we can take your information and email you a quote!
FAQ: Do you price match?
A: We do not offer price matching. We are priced competitively and value our work based on the quality of the items we provide, our expertise in the industry, and our decades of experience in the custom print and embroidery industry.
FAQ: I need a design. Can you help?
A: Yes! We offer custom design services at the rate of $65 per hour. We charge design in 15-minute increments, and our minimum design fee is $17.50. We are often booked up to 4 weeks in advance for design services, so please be aware that we do not rush design outside of special requests.
FAQ: I made my own design using AI. Can you use it?
A: Yes. However, please understand that AI designs are not print-ready and they often need substantial work to make them work the way you envision them. We charge an art prep fee of not less than $17.50 (15-minutes of design time) to review AI artwork for print or embroidery. If your AI art required additional time, you will be billed at our standard design rate of $65 per hour.
FAQ: I am going to the (FILL IN THE BLANK) game this weekend, and I want a tee shirt/cap. Can you make it?
A: If it’s for one of our local schools, we keep school/team merch in stock. WE DO NOT print or embroider copyrighted items, including TN Titans, UT, Vanderbilt, or Nashville Predators. We also do not use celebrity names and likenesses in any item we sell. These requests will always be denied.
FAQ: I bought a design on Etsy. Can you use that?
A: Sometimes. Copyright restrictions apply here as well and all art files must be approved by the appropriate department. EVEN IF YOU PAID an Etsy shop owner for a file, that does not make it a legal item. We will not reproduce images/logos in clear violation of intellectual property.
FAQ: What is the usual turnaround time for an order once it’s been placed?
A: Our average turnaround time for print and embroidery varies from 5 to 7 business days to 10 to 12 business days. We may offer rush service as well for a 20% surcharge. We only take a handful of rush orders each week, so rush is not guaranteed until approved by the appropriate department manager.
FAQ: Will I get a proof?
A: We do not automatically provide proofs for embroidery orders. You may request these at the time of order for items purchased through Nipper’s. We do not offer proofs on items you provide. Custom designed bulk orders do receive a mockup/proof before production.
FAQ: If I don’t give you specific instructions, what is the procedure?
A: In the absence of specific instructions, we will use our own discretion in production.
FAQ: What is the return policy?
A: Due to the nature of custom orders, we do not offer returns or exchanges. This policy is noted on our order forms as well. Once an order leaves our shop, it is considered final and accepted. The exception to this is RETAIL items purchased in December for Christmas. These items may be EXCHANGED by Jan 15th for a like item of equal value. These must be unwashed and unworn. (If you are unsure of size, please ask, we CAN make an exception if you are gifting a retail item!)
FAQ: When and/or how can I be notified about my order being finished?
A: We’ll give you a call! If you don’t pick up after two calls, then we will email if email is available.
FAQ: Do you offer discounts?
A: We offer a 10% discount to active and retired military, first responders, and Wilson Co School System employees.
FAQ: Can I bring in my own items?
A: For embroidery, yes. For print, no. Printed items must be purchased through us. We cannot accept outside items for print outside of extenuating circumstances, and that would have to be approved beforehand by our printing manager.
FAQ: Is Nipper’s Embroidery a family-owned local business?
A: We are a local, family-owned business in Mt. Juliet, Tennessee and are a member of the Mt. Juliet Chamber of Commerce. We are managed by Chris and Dana Nipper.
FAQ: I still have questions…
A: We’re here to help! Email Dana at DanaNip@yahoo.com for print or general inquiries or Chris at Chris.NippersEmbroidery@gmail.com for embroidery questions. You can also reach us via phone at 615.773.7050, through social media, or, for faster service, in person!